Return and Refund Policy

 

Cancle the Oder

If your order has not been processed, you can cancel the order by contacting our customer service via email within 2 hours after completing the payment. xxkk2849@gmail.com  along with your order number, contact information, and reason for cancellation.

We will process your payment cancellation and refund within 10 working days.

 

Return and Refund Policy

If your order has been processed, we offer returns and refunds under the following conditions:

Return conditions

We will happily process returns within 14 days of the date you receive your order. Please note that we can only ship undamaged, unused and unexpired merchandise. 

transportation expenses

Original shipping and insurance charges are non-refundable. International returns must be sent as a trackable package and shipping costs must be paid by the customer.

How to return

To initiate a return, please contact our customer service team via email:xxkk2849@gmail.com We will respond to you within 12 hours.

When returning items, please include proof of purchase (your order number, full name, and the email address used at the time of purchase) with your return. If you are unable to locate your order number, please contact us and We will be happy to assist you. 

When will I receive my money?

Please note that we can only issue refunds to the original payment method used. Once the returned item is received, your money will be refunded to you. Returns will be processed within 10 working days of your item being delivered to us.